Privacy Policy
How AxioRCM collects, uses, protects, and shares information across our website and services.
1. Scope of this policy
This Privacy Policy applies to information collected through the AxioRCM website at axiorcm.com and through inquiries you submit to us. It describes how AxioRCM LLC ("AxioRCM," "we," "us") handles information about website visitors and prospective clients.
Health information that AxioRCM processes on behalf of healthcare provider clients is handled under HIPAA and the Business Associate Agreements we sign with those clients. See our HIPAA Notice for details.
2. Information we collect
We collect information you provide directly and information collected automatically when you use our website:
- Contact and inquiry information — name, practice name, email address, phone number, specialty, practice size, and the details you include in a form or message.
- Usage information — pages visited, referring URLs, approximate location derived from IP address, browser and device type, and timestamps.
- Communications — records of emails, calls, and messages exchanged with our team.
3. How we use information
We use the information we collect to:
- Respond to inquiries and prepare a revenue cycle audit scope or proposal.
- Provide, maintain, and improve our services and website.
- Communicate with you about your request, including by SMS where you have opted in.
- Detect, prevent, and address security incidents and fraud.
- Comply with legal, regulatory, and contractual obligations.
4. Protected health information
When AxioRCM provides medical billing, coding, credentialing, or related services, we may process protected health information (PHI) on behalf of healthcare provider clients. In that role AxioRCM acts as a Business Associate under HIPAA. PHI is used and disclosed only as permitted by the applicable Business Associate Agreement and by law. We do not sell PHI.
5. How we share information
We do not sell personal information. We share information only as described here:
- Service providers — vendors who host our infrastructure, deliver email, or provide analytics, under contractual confidentiality and security obligations.
- Legal and safety — when required by law, subpoena, or to protect the rights, safety, and property of AxioRCM, our clients, or others.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.
6. Cookies and analytics
Our website may use cookies and similar technologies to remember preferences and to understand how the site is used. You can control cookies through your browser settings. Disabling cookies may affect some site functionality. We may use privacy-respecting analytics to measure aggregate site performance.
7. Data security
AxioRCM maintains administrative, physical, and technical safeguards designed to protect information against unauthorized access, use, or disclosure. These include encryption in transit and at rest, role-based access controls, and audit logging. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data retention
We retain information for as long as needed to fulfill the purposes described in this policy, to comply with our legal and contractual obligations, resolve disputes, and enforce our agreements. Retention of PHI is governed by the relevant Business Associate Agreement.
9. Your rights and choices
Depending on your location, you may have the right to access, correct, or delete personal information we hold about you, and to opt out of certain communications. To exercise these rights, contact us using the details below. You may unsubscribe from marketing email at any time using the link in the message, and reply STOP to opt out of SMS messages.
10. Children's privacy
Our website and services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. Material changes will be communicated through the website.
12. How to contact us
Questions about this Privacy Policy can be directed to AxioRCM LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, by email at [email protected], or by phone at +1 (307) 430-1809.